When something goes wrong, how you report it is just as important as how you respond. This course teaches support workers how to identify reportable incidents, take action, and submit timely and compliant reports via the NDIS and Aged Care portals. Bite-sized videos and realistic examples make learning fast, practical, and unforgettable.

Aligned with AS 4083 and NDIS/Aged Care safety regulations, this course prepares staff to prevent, detect and respond to fire emergencies. Learners master the R.A.C.E. and P.A.S.S. protocols, understand evacuation planning for participants with mobility challenges, and learn to spot fire hazards before they become a threat.

This course covers both standard infection control principles and COVID specific procedures. Learners will understand how to manage infection risks, apply PPE, handle transmission based precautions and follow organisational policies to protect themselves, their teams and the people they support.

Support workers gain foundational knowledge to assist safely and responsibly with medications. This includes legislative responsibilities, the 7 rights of medication administration, side effects, storage, self medication protocols, error handling and when and how to report. Ideal for those entering the field or refreshing their medication knowledge.

Understanding what constitutes a restrictive practice can prevent serious compliance breaches. This course helps learners confidently identify restrictive practices, including the five types regulated by the NDIS and Aged Care standards, using real examples that show the difference between acceptable care and unintentional restraint.

This training is self paced, incorporating 3D Touch interactive elements, with beautifully crafted visual design theme that will reduce cognitive load and optimise learning. It’s accessible online at all times and responsive on all devices. You will be engaged from start to finish and experience no dull moment.

At the end of the course, there is a short quiz to be completed in order to receive a certificate of completion. This course also counts towards your Continuing Professional Development (CPD) points, for you to reach the legally mandated minimum CPD hours each year.

After successfully completing this course, you will obtain a certificate of completion which will demonstrate your competency. You can download and print your certificate. You have the option to receive and download your certificate within 24hrs and the hard copy mailed to your address.

You will have the option to:

• Receive and download your certificate within 24 hours.
• A hard copy of your certificate mailed to your address. *Notify us by email if you choose not to receive a hard copy of your certificate by mail.

Skill Assessment Report

Knowledge Evaluation: Gain detailed insights into your learning journey with module by module comprehension assessments. This report measures your understanding of course content and your ability to apply concepts in real world care settings, identifying strengths and areas for improvement.

Engagement & Application: Track your engagement with course topics and readiness to address participant needs. The report evaluates your ability to manage behaviours, improve outcomes, and apply knowledge effectively in practical scenarios.

Compliance Tracking: Ensure alignment with regulatory and organisational standards specially NDIS and Aged Care. The report highlights areas where compliance requirements are met or need improvement, ensuring your knowledge and practices adhere to the latest guidelines. Organisations can use these documents for audit and compliance requirements.

Career Progression Insights: Providers can use these insights to create personalised growth plans, enhancing professional development, supporting retention, and providing clear pathways for career advancement.

The Skill Assessment Report is your comprehensive tool for measuring progress, improving compliance, closing learning gaps, and achieving your career goals.